The FAQ's

How to choose the right edge for my speakers?

To help you choose a replacement suspension kit, it is important to measure your speaker accurately to make sure you order the most appropriate model. First remove any traces of the old suspension to accurately measure the diaphragm and the frame.

Check each measurement carefully. The dimensions "B" and "C" are the most important. You must be within 5 mm of the required size to avoid affecting the performance of the speaker.

If the dimension "D" is larger, it is easy to cut the chisel suspension to fit your dimensions. This is a common operation in the workshop. If you cut the contour unevenly, it can be easily covered with a seal for a neat finish.

The dimension "A" is the surface of the lip which is glued on the cone, if there is more than 3 mm of surface of collage if will be perfect.

If you still do not know which model to choose, please contact us with the dimensions "ABCD" following the drawing, we will help you choose the model of suspension that suits your speaker.

Choose the edges by the brand and the reference of the speakers

On "La boutique du haut-parleur" site you can select a kit of suspensions speaker by size, see the previous chapter, you can also choose your kit of suspensions speakers by the brand and the reference of the speakers .
How to do ?
Type the reference of your speakers into the search box at the top right of the page. With this search mode you can only type part of the search to find relevant results. You can also consult the search page by speaker brands.

If you can not find the brand and part number of your speakers, you can choose to select the kit of adaptable suspensions by consulting the page of search by sizes.

If you still can not find you can contact a technician to select the suspension kit for you!

I can not find the reference of my speakers?

Although the site displays hundreds of speaker and speaker references of different brands, not all references are listed. This does not mean that we do not have the suspensions that fit your speakers. To find the suspensions you are looking for, see the section above "How to choose a suspension for my speakers" or consult our technical service "Edge choice" A technician will tell you the recommended edge.

What are the means of payment?

We accept instant payment methods online: Paypal and CB
We no longer accept deferred payment methods checks, transfers etc. without exception, thank you for your understanding.
Important
You can pay by credit card without opening a Paypal account. (See red arrow on the example)Depending on your Internet browser the page may look different.



What are the delivery times ?

Delivery by Colissimo by La Poste


In order to deliver you quickly and safely, La boutique du haut-parleur has chosen La Poste as a partner.
Between your order and the receipt of your package, there are 2 steps:

The shipping time + the delivery time.
The shipping time including validation, preparation, delivery to the carrier of the order, is 48H00
Delivery time is

- 48H00 for France
- 3 to 4 days for Europe
- 5 to 10 days for DOM TOM
- 15 to 21 days for the rest of the world.


As soon as your parcel is shipped, you will receive a parcel number that allows you to follow its progress on the following link:
https://www.laposte.fr/particulier/outils/suivre-vos-envois?colissimo=true
Parcel tracking is available 24 hours after shipment

Important

The deadlines are indicative except weekends, holidays, holidays and outside unforeseeable events of force majeure. (Bad weather, strikes etc ...) Orders placed on Fridays from 10:00 am are processed on Monday morning.

Delivery address

The delivery address is the address entered on Paypal account. To be delivered to another address, you must change your Paypal address before placing the order.

How to order ?

There are 5 simple steps to place an order:

1°) shopping cart
Select the item (s) that interest you in the basket. Whenever you add an item in the shopping cart, you have the option "Go back to to the e-Shop to continue shopping, or to see your shopping cart. After selecting your articles, you access the basket. Click "Continue my order"

2)° Your billing informations
Check there are no errors in your email address, otherwise you will not receive your order tracking information. Accept the "terms of sale" and click "continue my order"

 3°) Shipping mode
The choice is simple since we deliver all our parcels in Colissimo at home or mailbox. The shipping price is displayed. Click "continue my order"

4°) Payment mode
We use Paypal and CB. Click "continue my order"
5°) Check and confirm your order
Check your order carefully. At this point it is possible to modify, print or confirm your order. If everything is OK, click "Confirm my order and proceed to payment".

Has my order been registered?

At the end of the ordering process, after having clicked on "CONFIRM MY ORDER AND MAKE PAYMENT" and then on "MAKE PAYMENT" you are redirected to the secure site PAYPAL.

When the payment will be validated you will receive a Paypal Confirmation Email, this is proof that your order is registered.

Save this email, it contains in the header your transaction number.
Note this Paypal transaction number. This is the only one that must be indicated for any question about your order.

In all your communications always indicate this number, because it is the only one which allows the follow-up of your orders.

I have no news of my order

If you do not receive news of your order, there may be 3 reasons.

1 °) Error of email
When placing your order you have entered an erratic email address. In the case the tracking emails are sent to an incorrect email address.

2 °) Classified as spam
The follow-up messages that you have been assigned have been incorrectly categorized as spam and can be found in unwanted

3 °) Your payment failed
At the end of the ordering process, after having clicked on "CONFIRM MY ORDER AND PAYMENT" and then on "MAKE PAYMENT" you are redirected to the secure site PAYPAL. In the case where the Paypal transaction is not finalized and therefore you do not have a Paypal transaction number, you are redirected to the following page indicating that the payment of your order has failed, that the order is canceled and therefore that your bank account will not be charged.

Verification:

Check your Paypal account, your account has not been debited, this indicates that your order will not be processed.

I want to cancel a duplicate order

Orders validated on the site are only taken into account upon receipt of Paypal payment. As long as the Paypal transaction is not received, orders are not processed. Even if you validate several orders on the site, the only one that will be processed will be the one that will have a Paypal transaction number.
You will not receive your order several times.
"I placed an order but since the acknowledgment of receipt of my order I have no news".
This means that your order has not been validated because it has not been set as described in chapter "Order canceled".

I would like information about my order

For information on your order, always indicate your PAYPAL transaction number.

Your Paypal transaction number is composed of a succession of 17 digits or letters without an interval. Example: 7HX31278SK6975926
You can find this number on the email form Paypal you received just after your order, or your account PAYPAL on which you will also find 24H00 later, the date of shipment and tracking number of the package.

You have received an invoice number but no PAYPAL transaction number
The invoice number is assigned before payment. If you do not have a PAYPAL transaction number it is because of:

1 °) You did not make the payment or the payment failed.

2 °) Error of email
During your order you entered an incorrect email address. In the case the tracking emails are sent to an incorrect email address.

2 °) Classified as spam
The follow-up messages that were sent to you have been wrongly classified as spam and can be found in junk or trash.

I want to return my order

Your satisfaction is our priority. If the product you received is not the right size, or not satisfied, you can send it back to us for refund, or exchange.
Important: Diaphragms and moving coils are not returned or exchanged.
How to proceed ?
1) - The product must be returned within 14 days of receiving your order.
2) The product must be complete. It must not have been used and must be returned in its original packaging
3) The product must be accompanied by the delivery note which is inside your parcel. Circle the reference for which you are requesting a refund or exchange and indicate "Return for refund" or "Return for exchange" with the reference of the product for which you are requesting an exchange.
Return address: "The shop of the speaker" - 1614 chemin des Laurens - 06530 Speracedes -France.
Return costs refunded with Paypal
Your return costs are reimbursed by Paypal. For this, activate the free return service with PayPal. To know more 
Click here

Do you ship to europe?

We deliver everywhere in France, Europe, USA and Canada

Allemagne, Andorre, Autriche, Belgique, Bulgarie, Canada, Chypre, Danemark, Dominique, Espagne, Estonie, Finlande, France, Grèce, Guadeloupe, Guyane française, Hongrie, Irlande, Italie, Lettonie, Liechtenstein, Lituanie, Luxembourg, Madagascar, Malte, Martinique, Maurice, Mayotte, Monaco, Norvège, Nouvelle-Calédonie, Pays-Bas, Pologne, Polynésie française, Portugal, République tchèque, Réunion, Roumanie, Royaume-Uni, Saint-Barthélémy, Saint-Martin, Saint-Pierre-et-Miquelon, Slovaquie, Slovénie, Suède, Suisse, Wallis-et-Futuna, et aux Etats-Unis, Alabama, Alaska, Arizona, Arkansas, Californie, Caroline du Nord, Caroline du sud, Colorado, Connecticut, Dakota du Nord, Dakota du Sud, District de Columbia, Delaware, Floride, Georgie, Hawaii,Idaho,Illinois, Indiana, Iowa,Kansas, Kentucky, Louisiane, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Nouveau Mexique, Ohio, Oklahoma, Oregon, Pennsylvanie, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginie, Virginie Occidentale, Washington, Wisconsin, Wyoming

You have not found an answer to your question?

Despite all our vigilance, an error remains possible. If you detect an error in the catalog please report it to us for correction.
The answer to your question is most certainly dealt with in the previous paragraphs, if you have not found the answer to your question, you can contact us here : Contact us